Our Policies

Customer Care
No matter how large or small our customers, each are given the same level of care and attention whatever the issue. Our large fleet of engineers  means that we’re able to respond to any issue usually within 24-48 hours. Similarly, any technical enquiry made over the phone is directed to our helpful ‘Troubleshooting Page’ on our website which allows customers to download a helpful guide that provides assistance if your machine has stopped working or is leaking.  These guides normally resolve 90% of product issues and ensure you are up and running again without the need for our engineer to attend.  Our larger customer (20+ units) are appointed a dedicated account manager. This provides a single point of contact to request any account information, arrange any maintenance or simply answer any questions you may have. Your dedicated account manager will have immediate access to all elements of the contract thus answering your query without having to wait.   We have found this to be most welcomed by our larger customers who feel reassured knowing that when they call the relationship history is already known and understood.


You can download our GDPR policy.


Slavery and Human Trafficking

You can view our Slavery and Human Trafficking statement page.

 If you require a copy of your terms and conditions for your rental/service contract please contact aqualeader head office who will be happy to assist.