FAQ

I’m unhappy with my current supplier – can I switch to you ?

Aqualeader can help you exit your current contract if you feel as though your current supplier has not upheld their side of the agreement (not servicing – not responding to maintenance request).  Contact us on 01273 299 685 whereby we can obtain some more information and appoint you with an account handler who can provide advise and assistance.

What are the main benefits from switching from a bottled water cooler to POU / Plumbed in system?

Cost
• In 90% of cases we’ve saved our customers over 50% on their current water cooler bills.
• Fixed monthly invoices so no need to spend time checking or raise different PO’s every month.
• No bottles so no bottled deposits or confusing invoices.
• Includes year round servicing and maintenance.

Health and Safety
• Never run out of water again!
• No more lifting heavy bottles and risking injury.
• No need to store full or empty bottles, which can be a hazard if space is limited, or they block stairways and fire exits

Other useful facts
• Bottled water has been reported to be up to 2 years old
• No potential for bacteria transfer when changing bottles

How much does it cost?
A typical water POU / plumbed in water cooler will only cost between £25 and £45 per month. Prices vary according to type of machine required. For example we can provide combination cooler and hot water boiler units which are more expensive than a standard cold and ambient water cooler plus,   We can now supply ‘Carbonated Water Coolers’.

How much does installation cost?
If you are switching from a previous ‘mains fed’ supplier and have all of the plumbing in place – then there is no installation fee – although we would update all connection parts (anti-flood and leak protection) and tubing  as standard.  All new connections (within 3 metres) are charged at a one off fee of £70.00.  Distances over 3 metres are costed individually depending on distance and time to connect.

How much do you charge for servicing the coolers that you rent out?
Nothing / Free of Charge – this is included in the per month rental cost.

How often does my machine need to be serviced?
POU / Plumbed in water coolers require servicing every 6 months. If you own a bottled water cooler, then these require servicing every 4 months.

We bought our cooler outright a while ago, do you offer service contracts on machines that aren’t rented from you?
Yes we do – we provide service contracts whereby one of our engineers will attend and service your water cooler for you. A typical service involves the following

• Twice yearly visits / every 6 months
• Internal Sanitising
• External cleaning
• Filter change
• Taps change (if required & chargeable)
• Line change (if required)
• Connection check
• External De-scale (removal of limescale residue)
• Internal de-scale (boilers only)

I don’t like the taste of my mains / tap water so what can be done to improve this?
All Aqualeader watercoolers are fitted with 1 micron filters. Stronger filters can be fitted as needed to remove nearly all unwanted matter or taste and odour issues.