If your Power Smart AA1200L boiler displays a message other than the current temperature of the water then there could be a fault that may need an engineer call out.
Before contacting us, please read the guide below to help establish what the error code may mean and if the equipment is at fault or as a result of user error.
This will help us diagnose the problem quickly and ensure the correct action is taken.
Problem #1 > No Water Coming Out / Dispensing
Option 1 = Check isolator / water supply
Please make sure the water supply to the machine is turned on. To check this, look at the back of the machine for a small part on the tube which we call a “smurf” it has a blue handle and a white body.
Option 2 = Water Blocker has tripped out’ – and needs re-setting
The ‘Water Blocker’ is an anti-flooding device and acts also as the 1st stage filtering process for the water cooler. Sometimes, if an increase in pressure has been detected it can shut itself off. Similarly, if large containers or single higher a volume is dispensed the water blocker can think that there is a leak and isolate itself from the mains water supply. To re-set it is very simple. Simply press down the red re-setter button as shown on the image. Press this down firmly and this will reset the water blocker, allowing water to flow back into the machine.
The water block is most often located under the sink where the connection was originally made.
Problem #2 > ‘Dripping Tap / Faucet Head’
In some instances, over time, the tap or ‘faucet head’ can develop a slow drip. This is caused by the tension sprint in the faucet head gradually loosening through repeated use of the lever.
Aqualeader engineers will tighten these during service visits. In the event that yours starts to drip – it can be quickly and easily resolved by applying some ‘pipe grips’ or a similar type of tool to tighten the faucet head nut as shown below.
This only requires a small/slight tighten/turn in order to stop dripping and should not be over tightened as this will tighten the tap lever too much.
See on the images an example of how to resolve.
If after checking all of the above you water cooler is still not producing water or chilling – then please contact us via email to help@aqualeader.co.uk – whereby we can instruct an engineer to attend.
Please note – if an engineer attends and the fault is as a result of any of the above then a call out fee of £90 is chargeable.
Aqualeader Service & Maintenance Dept.
