Provided here is a short ‘troubleshooting’ guide to re-starting your water cooler, in the event of it stopping.
Very rarely do our machines stop working and in the majority of cases these can be easily be resolved by referring to this ‘troubleshooting guide’.
Please follow these instructions and you should have your machine working again very soon.
Problem > No Water Coming Out / Dispensing
Option 1 = Check isolator / water supply
Please make sure the water supply to the machine is turned on. To check this, look at the back of the machine for a small part on the tube which we call a “smurf” it has a blue handle and a white body.
Option 2 = Water Blocker has tripped out’ – and needs re-setting
The ‘Water Blocker’ is an anti-flooding device and acts also as the 1st stage filtering process for the water cooler. Sometimes, if an increase in pressure has been detected it can shut itself off. Similarly, if large containers or single higher a volume is dispensed the water blocker can think that there is a leak and isolate itself from the mains water supply. To re-set it is very simple. Simply press down the red re-setter button as shown on the image. Press this down firmly and this will reset the water blocker, allowing water to flow back into the machine.
The water block is most often located under the sink where the connection was originally made.
Option 3 = Tank Frozen – blocking output of water
This can be caused if a watercooler has been positioned near to a heater / radiator or similar hot appliance.
Please turn the power off for 48 hours to allow the tank to thaw – then reposition the heat.
Option 4 = Safety Float Tripped
This can occur if the machine has been knocked or moved as it activates a safety float which is easily reset.
* STEP 1 *
Position the water cooler over the edge of the work surface and remove the x 2 front / underside screws.
* STEP 2 *
Lift off upwards the front panel facia. Then remove the top lid from the cooler.
* STEP 3 *
Press the rubber button re-set. Once re-set you should hear water coming back into the tank.
Problem #2 > Water not chilling
Option 1 = Check Power Lead Connection
Please check that the power lead is fully inserted at the back of the water cooler and the power point at the wall.
Option 2 = Warmer than normal weather.
During warmer months we receive a lot of calls from customers advising that their coolers aren’t chilling as well as normal. The reason for this is that more people are using the cooler which means that the tank is being drained quicker than it can re-fill then chill . This particular model of machine is tank fed – not direct chill – so it can only chill what sits in the tank – during cooler months it sits in the tank longer and so has more time to chill. Therefore, we would advise you to check the temperature of the water 1st thing in the morning (before anyone has had a chance to use it) and then compare it to later on in the day. It may also be worth double checking that the plug points are fully inserted at both ends as per the above.
If after checking all of the above you water cooler is still not producing water or chilling – then please contact us via email to help@aqualeader.co.uk – whereby we can instruct an engineer to attend.
Please note – if an engineer attends and the fault is as a result of any of the above then a call out fee of £90 is chargeable.
Aqualeader Service & Maintenance Dept.
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