Provided here is a short ‘troubleshooting’ guide to re-starting your water cooler, in the event of it stopping.
Very rarely do our machines stop working and in the majority of cases these can be easily be resolved by referring to this ‘troubleshooting guide’.
Please follow these instructions and you should have your machine working again very soon.
Problem #1 > No Water Coming Out / Dispensing
Option 1 = Check isolator / water supply
Please make sure the water supply to the machine is turned on. To check this, look at the back of the machine for a small part on the tube which we call a “smurf” it has a blue handle and a white body.
Option 2 = Water Blocker has tripped out’ – and needs re-setting
The ‘Water Blocker’ is an anti-flooding device and acts also as the 1st stage filtering process for the water cooler. Sometimes, if an increase in pressure has been detected it can shut itself off. Similarly, if large containers or single higher a volume is dispensed the water blocker can think that there is a leak and isolate itself from the mains water supply. To re-set it is very simple. Simply press down the red re-setter button as shown on the image. Press this down firmly and this will reset the water blocker, allowing water to flow back into the machine.
The water block is most often located under the sink where the connection was originally made.
Option 3 = Tank Frozen – blocking output of water
This can be caused if a watercooler has been positioned near to a heater / radiator or similar hot appliance.
Please turn the power off for 48 hours to allow the tank to thaw – then reposition the heat source.
Problem #2 > Water Not Cold or Cot Chilling
Option 1 = Check power supply / plug at both ends
Please ensure the plug / lead is inserted fully in the back of the cooler and at the plug point.
Option 2 = Check ‘Rocker’ Switch at the back of the unit is turned ‘ON’
If after checking all of the above you water cooler is still not producing water or chilling – then please contact us via email to help@aqualeader.co.uk – whereby we can instruct an engineer to attend.
Please note – if an engineer attends and the fault is as a result of any of the above then a call out fee of £90 is chargeable.
Aqualeader Service & Maintenance Dept.
